Contact Us
Got a question about a sweepstakes casino review, spotted something on the site that needs updating, or want to flag your own experience with redemption times at one of the platforms we cover? We're glad to hear from you. This page explains the best way to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods.
When you write in, it helps to include:
- The name of the sweepstakes casino or page your message relates to
- Whether you're reporting an error, sharing feedback, or asking a general question
- Any relevant dates, since operator terms and state availability can change quickly
What we can help with
Our team covers editorial questions about how we assess and rank fastest-payout sweepstakes casinos, corrections to factual details on our pages, and general feedback on the site itself. If you've noticed that a state eligibility list, welcome bonus, or redemption threshold looks out of date for any operator featured here — Crown Coins, SplashCoins, Casino.Click, or any of the others in our comparisons — let us know so we can look into it.
What we can't help with
We're an independent comparison site, not a sweepstakes casino operator. That means we can't:
- Process account verification, redemption requests, or prize payouts — these are handled directly by each operator
- Access or make changes to your account on any platform we review
- Offer legal advice on whether a specific site is permitted in your state
- Guarantee outcomes, payout speed, or prize eligibility for any operator
For account-specific issues — a stuck redemption, an identity verification request, or a missing bonus — contact the support team of the sweepstakes casino directly through the help section of their own site or app. They hold your account details and can act on them; we don't.
Before you write in about payout speed
Since this site focuses on fastest-payout sweepstakes casinos, we get a fair number of messages asking why a redemption is taking longer than expected. A few things worth checking first:
- Identity verification (KYC) is usually required before any prize redemption is processed, and this step alone can add delays if documents are incomplete
- Most operators publish a minimum redemption threshold and a processing window in their terms — check these before assuming something has gone wrong
- Redemption times can vary by payment method, and some options are naturally faster than others
- Availability and processing can also depend on your state, since sweepstakes casino rules differ across the US and operators sometimes restrict service in certain jurisdictions
If you've done this and still think one of our reviews states something inaccurate, that's exactly the kind of feedback we want — email us and we'll review it.
Responsible play and account concerns
If you or someone you know is concerned about time or money spent on sweepstakes or social casino games, our Responsible Gambling page has resources worth reading before reaching out to us directly, since we're not able to intervene on individual accounts.
Learn more about how we work
For background on who publishes this site and how we approach reviews, visit our About Us page. Our Terms and Conditions page covers the legal basis for using this site, including the limits of the information we provide.
Feedback on our reviews
Your feedback helps us keep our comparisons useful. If you've tried one of the sweepstakes casinos we cover and had an experience — positive or negative — that differs from what's on the page, we'd genuinely like to hear about it. Reader input is one of the ways we catch outdated bonus terms, changed state eligibility, or shifts in how quickly redemptions are processed.